Shop Policy
Welcome to Loli-Jo, an artistic and independent boutique based in Lyon. Each order is handled with care, respecting our passion for music and illustration. Here's everything you need to know before you buy:
🚚 Delivery
• Delivery times: between 7 and 9 working days after processing the order.
• Processing: Orders are generally shipped within 3 to 5 days after validation.
• Service provider: shipments are handled by Printful, our printing and logistics partner.
• Free delivery for purchases over €30 (France only).
🔄 Returns & exchanges
• You have 15 days after receipt to request an exchange or return, only if:
• The product arrived damaged;
• The product does not meet your expectations;
• The print quality is not satisfactory.
• Return costs are the responsibility of the customer, unless the item is defective.
• Beach towels and t-shirts, although printed on demand, can be returned if the quality is not up to scratch.
❌ Order cancellation
• You can cancel your order within 24 hours of validation.
After this period, production may already be underway and cannot be stopped.
🛠️ Damaged or non-compliant products
• If your product arrives damaged or defective, contact us by email at:
with supporting photos, within 15 days of receipt.
• We will offer you a replacement or refund, as appropriate.
🎨 Original works
All the illustrations on this site are original creations by Gaëlle, founder of Loli-Jo.
Any unauthorized reproduction, distribution or commercial use is strictly prohibited.
📞 Contact
For any questions, comments or specific requests, you can contact us at:
📬 8B Rue Claude Baudrand, 69300 Caluire-et-Cuire, France